Brand Promise

Service

At each of our customer touchpoints, we take service very seriously. It begins with the relationships built and fostered by our sales professionals all the way to our responsive and courteous customer service team. We strive to make it easy for you to work with us - whether it’s by phone, fax, online or in-person.

Selection

We offer a full spectrum of HVACR parts and components. We seek to proactively evolve our product offering in response to purchasing shifts and trends in the HVACR industry. It is our goal to be your one-stop HVACR source.

Satisfaction

We are committed to achieving the highest levels of customer satisfaction. Our customers are not just names and numbers. For us, they are faces and relationships. Packard believes that all customers deserve prompt and courteous service, a phone call answered by a person, and product support after the sale. Our superior customer-service focus and relationship-based execution has been recognized repeatedly by our customers.

Click here to download our Brand Guidelines.