Since 1972 Tom has been the spearhead of Packard’s mission in becoming the premier master HVACR distributor that it is today. With the company’s founder Albert Taft as his mentor, Tom learned the ins-and-outs of the surplus and aftermarket motor business. Tom brings years of valuable experience in HVACR product development and sourcing which allows him to anticipate industry trends in order to deliver the best possible products to our customers.
With her beginnings in Packard’s Accounting department, Susan has worked in just about every area of Packard in an effort to understand how each department touches the customer. Under the mentorship of Tom, she assumed the position of President in 2007. Susan is our primary relationship builder and is vital to the strong ties we have with our customers, vendors and employees. She keeps Packard on a forward march from both a strategic perspective as well as a day-to-day standpoint.
Serving the industry since 1991
Brian is responsible for leading the overall efforts of the sales team, contributing to Packard’s strategic growth and maintaining and cultivating relationships. Brian has over 25 years of diverse management experience in the HVAC industry. He has spent the past 13 years as the Director of Sales for the Commercial Division of a leading specialty air conditioning manufacturer. Prior to that he was the Vice President of HVAC for a national HVACR distributor, and a partner at a regional mechanical contractor.
Serving the industry since 1986
Jim occupies the position of Vice President of Business Development. This is a newly created position that will be responsible for directing and promoting a cohesive team strategy within our Product Development, Marketing and Inside Customer Support teams in order to better support customer satisfaction and overall company growth. Jim’s experience in leading and building internal teams and his vast industry experience makes him a perfect fit for Packard’s expanding business needs.
Serving the industry since 1983
Ferris began his career with a distribution company very similar to Packard but moved on to manage district, national and international sales teams for both Emerson and Embraco’s compressor divisions. Ferris began his specialty in the compressor market as District OEM Sales Manager for Emerson and later joined Embraco, managing global sales and product development alliances between Embraco and other manufactures around the world. Following the birth of his third son, Ferris began a new role as Embraco’s Aftermarket Sales Manager for North America. In 2010, Ferris joined Packard and has been instrumental in Packard’s entry into the AC and Commercial Refrigeration compressor and controls market.
Serving the industry since 1979
As National Training Coordinator, Rick develops classes, videos, webinars, and other training media to support wholesalers, technicians, and Packard’s employees. He started his HVACR career in an electric motor repair shop in 1969 while attending school. After graduating he furthered his career with A.O. Smith and FASCO working with OEMs and distributors throughout the U.S. His teaching experience began in the early ‘90s and has expanded since, becoming a recognized continuing education instructor in Alabama, Iowa, and Ohio. Rick was recognized as the 2014 Best Trainer Runner-Up by the Air Conditioning, Heating, and Refrigeration NEWS. In January 2015 Rick was named Johnstone Supply’s Trainer of the Year. Packard is a NATE recognized training provider of NATE certified classes. Our NATE ID # is 5587.
Serving the industry since 1977
With over 40 years of industry experience Charlie is well qualified for his position as Packard’s Strategic Account Manager. He has worked in both OEM and aftermarket sales, product development and distribution center operations as well as a successful stint managing one of the largest HVAC motor buys in the country. Charlie understands how to satisfy the customer’s need for high value, quality product supported with exceptional customer service.
Serving the industry since 1992
John is the Southeastern Regional Manager which includes Florida, Georgia, Alabama, Mississippi, South Caronlina, North Carolina and Tennessee. John has 15 years experience in sales and regional management positions. He has Marketing experience from a major HVACR manufacturer. John brings a detailed knowledge of OEM, HVACR and pool motor sales, allowing him to service his unique market with a focus on one-on-one relationships.
Serving the industry since 1997
Chris is the Sales Manager for the Midwest sales region, and oversees 12 states. He spent 20 years on the HVAC Distribution side of the industry working various jobs including inside sales, territory manager, manufacturers representative, and purchasing. Working multiple sides of the HVAC industry helps Chris understand every part of the HVAC channel, which inturn helps him in establishing strong relationships with his customers.
Serving the industry since 2006
Jose is the District Sales Manager for Georgia and parts of Alabama and Tennessee. Jose has been with Packard since 2006, starting in the warehouse to joining the sales team in 2014. He is an integral part in our continued growth in existing and new markets.
Serving the industry since 1992
Glen is responsible for managing customer relationships in the Mid-Atlantic and Northeast regions. Born and raised in Connecticut, Glen brings more than 25 years of industry experience promoting a variety of products through HVACR and industrial distributors. Working with each customer to identify their specific goals and objectives, Glen then provides the tools, guidance and follow-up necessary for success.
Serving the industry since 2008
Coach is the South Central Regional Manager for Packard which includes the states of Texas, Oklahoma, Louisiana, Arkansas, Missouri, and Kansas. After a career lasting 23 years as a science teacher and football coach he hung up his whistle in 2008. Jeff entered the HVACR industry taking a sales manager position with leading a national sheet metal manufacturer. Since then he has gained experience in several industry channels including working with manufacturers, wholesalers, and now a master distributor.
Serving the industry since 2010
Jeff is a Regional Sales Manager for the Packard OEM team. Jeff is a vital part of the Packard team and brings years of extensive training with compressors and components. Jeff has an excellent reputation for “hands on” support with customers and has been known to get his hands dirty demonstrating and installing our products on a production line. His ability to design in and match Packard products with customer applications has proven to be a winning formula for the Packard team.
Serving the industry since 1994
As our main customer relationship manager in eleven western states, Chad brings over twenty years of experience in product development and sales in HVACR products including components and replacement parts. He has knowledge of import and export distribution with offshore suppliers, as well as international manufacturing and compliance standards.
Serving the industry since 1977
Toni oversees Packard’s inside sales support team, ensuring that their partnership with outside sales runs smoothly and efficiently. Toni previously managed the IT help desk for a major technology firm, and served in Marketing and Customer Service in the banking industry. She is skilled in order management and providing resolution to any customer questions or concerns which may arise.
Carol is Packard’s team leader for OEM customer service. OEM Customer Service provides the crucial bridge between the customer, Packard and the manufacturer daily. With over twenty years of experience in manufacturing and sales support, Carol has a solid understanding of OEM customers and their needs. Carol’s administrative skills and ability to organize and streamline a multitude of tasks help the OEM department focus on Packard’s core mission; taking care of the customer.
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